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Handle a Complaint Without Making It Worse
Reply to an upset customer with acknowledgement, a fact-based path, and a remedy you are allowed to give.
Support replies, complaints, refunds, FAQs and escalations.
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Reply to an upset customer with acknowledgement, a fact-based path, and a remedy you are allowed to give.
Cluster ticket themes into an FAQ with short answers, links, and the tickets that still need a human.
Reply to a public review: thank, address the point, take details off-thread, and skip the argument.
A tighter de-escalation script for high-heat messages: calm tone, one remedy, one boundary.