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Codextroop Prompt Library

Angry Customer

Reply to an Angry Customer

AI Tool: ChatGPTCategory: Customer Support

A tighter de-escalation script for high-heat messages: calm tone, one remedy, one boundary.

angry customerde-escalationsupport

The Prompt

The customer is angry. Reply in a way a reasonable person would accept.

Message:
{{message}}
Facts: {{facts}}
Allowed remedy: {{remedy}}
If they crossed a line (abuse): {{abuse}}

Produce:
1. What not to say (3 phrases)
2. The reply (max 120 words): feeling → fact → remedy → next step
3. If {{abuse}} is yes, add one boundary and still offer the remedy through a channel

No sarcasm. No "calm down". No blame-the-customer.

Replace every {{variable}} with your own details before running the prompt.

Variables to fill in

4 variables

{{message}}required
Their message.
{{facts}}required
What is true.
{{remedy}}required
What you can do.
{{abuse}}
yes/no — insults or threats.

Best for

  • Frontline support
  • Founders doing support