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Codextroop Prompt Library

Review Response

Public Review Response

AI Tool: ChatGPTCategory: Customer Support

Reply to a public review: thank, address the point, take details off-thread, and skip the argument.

reviewsreputationgoogleapp store

The Prompt

Write a public review response.

Platform: {{platform}}
Star rating: {{stars}}
Review text:
{{review}}
What is true internally:
{{facts}}
What I can offer: {{offer}}

Write a public reply (70–110 words):
- Thank them for the specific point (or acknowledge the miss)
- Do not argue in public
- Invite them to a private channel with a unique handle / order hint, not a full order id if that is sensitive
- If the review is fake or abusive, a short professional line and stop

Also write a 1-line internal follow-up task.

Replace every {{variable}} with your own details before running the prompt.

Variables to fill in

5 variables

{{platform}}required
Google, Amazon, G2, App Store, etc.
{{stars}}
Rating.
{{review}}required
Review text.
{{facts}}required
What happened.
{{offer}}
What you can do next.

Scroll to see every variable.

Best for

  • Support
  • Local businesses
  • Product teams