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Codextroop Prompt Library

FAQ

FAQ From Real Tickets

AI Tool: ChatGPTCategory: Customer Support

Cluster ticket themes into an FAQ with short answers, links, and the tickets that still need a human.

faqhelp centerknowledge basesupport

The Prompt

Build an FAQ from real support volume.

Product: {{product}}
Ticket / chat themes (paste or bullet):
{{tickets}}
Policies that answers must follow:
{{policies}}
Help centre URLs if I have them: {{urls}}

Output:
1. 8–12 FAQ items: question in the customer's words, answer in ours
2. Tag each as self-serve vs needs a human
3. Suggested help-centre slug
4. Gaps: questions in the tickets we cannot answer from {{policies}}

Keep answers under 80 words. Do not invent policy.

Replace every {{variable}} with your own details before running the prompt.

Variables to fill in

4 variables

{{product}}required
Product or store.
{{tickets}}required
Themes or anonymised tickets.
{{policies}}required
Return, billing, SLA, etc.
{{urls}}
Existing help docs.

Best for

  • Support leads
  • CX writers