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Codextroop Prompt Library

Customer Support

E-commerce Customer Reply

AI Tool: ChatGPTCategory: E-commerce

Answer an order, shipping or product question with a clear next step and the policy you actually have.

supportecommercerefundsshipping

The Prompt

Write a customer reply for a store inbox.

Channel: {{channel}}
Customer message:
{{message}}
Order facts I know:
{{order}}
Policy I must follow:
{{policy}}
What I can offer: {{offer}}

Write:
- A reply that acknowledges the specific issue
- The fact from {{order}} that matters
- The next step and who does it (us / them / carrier)
- If I cannot do what they asked, say so and offer {{offer}} or the closest allowed option

Tone: warm, short, no "as per our policy" without stating the policy in plain language. Under 140 words unless the case is complex.

Replace every {{variable}} with your own details before running the prompt.

Variables to fill in

5 variables

{{channel}}required
Email, chat, or marketplace.
{{message}}required
Customer's message.
{{order}}
Order id, dates, tracking, items.
{{policy}}required
Return / shipping policy that applies.
{{offer}}
Replacement, refund, discount — what you can actually do.

Scroll to see every variable.

Best for

  • Support teams
  • Store owners